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Regular Conference Session
What is Information Technology Infrastructure Library (ITILv3®) and how does it apply to software development?
Jeannette King, MBA, PMP, ITILv3 Expert - SRE, Inc.
Session Abstract: There is a preconceived notion that ITIL is only used in IT Operations and that it has nothing to do with Software Development. IT delivers services that support the business, whether they are delivered through people or through technology; ITILv3® can help you and your organization better understand and implement cost effective IT Solutions that support you and your client?s organizational and mission objectives. Using the five stages of the ITIL lifecycle, this presentation will provide an overview of ITIL and its applicability in every industry and every business. In addition, participants who sign up for a foundation class will receive $300.00 off the public ITIL class price!
Using the five stages of the ITIL lifecycle, this presentation will provide an overview of ITIL and its applicability in every industry and every business. In addition, participants who sign up for a foundation class will receive $300.00 off the public class price!
Speaker BIO - Ms. Jeannette King, MBA, PMP, ITILv3 Expert, President & CEO, SRE, Inc.
Jeannette has over 15 years of experience in the areas of commercial and federal project and program management with a focus on Information Security and Application Development.
Jeannette is a solutions provider who specializes in analyzing strategic objectives and goals of an organization and matching technology to meet the business need. Ms. King is experienced in the analysis, documentation, and project management of system conversions, implementations, and can convert highly technical information into dollars and cents for executive level management to understand.
Managing multiple level stakeholders within an organization is a specialty possessed by Ms. King who has a successful track record with a myriad of large government agencies-both civil and defense, as well as at large companies like Freddie Mac and Fannie Mae. Ms. King's extensive experience implementing Information Technology solutions to meet the strategic needs of organizations includes full lifecycle development support & management, technical documentation, training, requirements analysis and management, hardware and software management, ITIL®, ISO, and CMMI. Ms. King has a Bachelor's degree in Organizational Leadership and a Master's of Business Administration. She is also certified as a Project Management Professional, is an ITIL® Expert, and is ISO/IEC 20000 certified. Strategic Resolution Experts, Inc. is an SBA 8a / Small Disadvantaged Business (SDB), HUBZone, Economically Disadvantaged Woman and Veteran Owned Certified small business.
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